Find answers to all your questions about Accrobag: usage, magnetic attachment, shipping, returns, and more. Need help? Check out our FAQ for quick and easy answers!
Frequently Asked Questions (FAQ)
Understanding our terms and conditions
FAQ: Accrobag Magnetic Sports Bag
ACCROBAG
What is an Accrobag?
An Accrobag is an innovative bag featuring magnetic technology that allows it to attach to metal surfaces. Designed for sports, travel, and outdoor activities, it combines modernity, practicality, and durability. It allows you to keep your essentials close at hand without cluttering your pockets.
How does the Accrobag's magnetic technology work?
Our bags are equipped with powerful built-in magnets that allow them to securely attach to various metal surfaces, such as gym equipment, bike frames, or other metal surfaces. This gives you maximum flexibility to keep your belongings safe and accessible during your activities.
What are the advantages of using an Accrobag compared to a traditional bag?
• Freedom of movement: Keep your pockets empty and avoid distractions while training.
• Versatility: Use it in a variety of situations, whether at the gym, on the go, or outdoors.
• Hygiene: Avoid placing your belongings on dirty surfaces by attaching them to metal surfaces within easy reach.
• Organization: Smart compartments and an expandable pocket for quick access to your essentials.
What Accrobag models do you offer?
• Accrobag Pro: Designed for athletes and fitness enthusiasts, with features tailored to the needs of intensive training.
• Accrobag Explore: Ideal for adventurers and travelers, offering increased versatility and durability for outdoor activities.
What types of items can I carry in my Accrobag?
The Accrobag is designed to carry your daily essentials, such as:
• Smartphone
• Wallet
• Keys (with a dedicated hook to secure them)
• Headphones
• Small bottle of water
• Sports accessories
SHIPPING & DELIVERY
Which countries do you deliver to?
We currently ship our products to several countries, including France, the United Kingdom, the United States, Australia, Canada, Germany, Switzerland, Spain, Italy, and the Nordic countries. If your country is not listed, please contact us to check delivery availability.
What are the delivery times?
Delivery times vary depending on your location:
• France & Europe : 8 to 10 working days
• United States & Canada : 10 to 12 business days
• Australia & Middle East : 12 to 15 working days
The times indicated are estimates and may vary depending on periods of high demand and logistical conditions.
What are the shipping costs?
Free delivery for all orders.
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking link. You will be able to track your package in real time until it is delivered.
What should I do if my package is delayed or lost?
If your order is taking longer than expected, we recommend checking your online tracking. If the status doesn't change or you think your package is lost, contact our customer service at contact@accrobag.com and we'll help you resolve the issue.
ORDERS & RETURNS
Do you offer a warranty on your products?
Yes, all our Accrobags are backed by a 30-day warranty. If you have any problems with your bag, please contact us and we will be happy to help.
Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you wish to change or cancel your order, please contact us within 12 hours of purchase . Once the order has been shipped, we cannot change or cancel it.
How do I know if my order has been validated?
After your payment, you will receive a confirmation email with a summary of your order. If you do not receive this email, please check your spam folder or contact our customer service.
What payment methods do you accept?
We accept payments by:
• Bank card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay / Google Pay
• Other local options depending on your country
All transactions are 100% secure thanks to our advanced encryption system
What is your return policy?
You have 30 days after receiving your order to return an item if it does not suit you. To be eligible for a return, the product must be unused, in perfect condition and in its original packaging .
How to make a return?
1. Contact us at contact@accrobag.com, stating your order number and the reason for the return.
2. Receive return shipping instructions .
3. Ship the product to the address indicated.
4. Receive your refund once the product is received and inspected.
Who covers the return costs?
Return costs are the responsibility of the customer, except in the event of an error on our part (defective or incorrect product).
When will I receive my refund?
Once your return is received and inspected, we will issue a refund to your original payment method within 5 to 10 business days .
What if my product is defective or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receipt with photos of the product and we will arrange an exchange or refund.